Returns

We want you to feel confident in your purchase.

If something’s not quite right, we accept returns for change of mind under the following conditions.

Returns are accepted within 30 days of purchase, provided that:

– the item is unused and unopened
– it remains in its original condition and packaging
– proof of purchase is provided

For hygiene reasons, we’re unable to accept returns on opened products unless they are faulty.

If your order included a set or bundle, it must be returned in full.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

We’ll arrange a replacement or refund in line with your rights under New Zealand consumer law.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked service, as Nudience is not responsible for items lost in transit.

Once your return has been received and approved, your refund will be processed via your original payment method.

Refunds may be adjusted to account for:
– any applicable processing fees
– the value of any free gifts included with your order

Purchases made using a gift card will be refunded as store credit.

To begin a return, please contact us at:
hello@nudience.co.nz

Your rights under the Consumer Guarantees Act 1993 apply in addition to the above.

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